Since I had such great luck with complaining about another website (see previous post), I thought I would air my latest gripe with gmail. Now, don’t get me wrong, I’ve had a non-stop love affair ever since I even heard the concept of gmail, and it’s just been treating me so right, that I really shouldn’t be complaining at all.

So let me rephrase that. This isn’t a complaint. It’s more of a small features request:

(1) Gmail automatically saves the address of anybody you email. Great idea! But sometimes it saves multiple copies of the same address for no reason. This is truly pointless, and seems more like a bug than anything.

(2) So right, you have this contacts list, right? And you can go, look at it, and make little check marks next to anybody’s name. But then your only option is to delete that name. Stupid! One of the first rules of interface design - in my opinion - is not to feature your negative user actions so prominently. Deleting somebody off my list is not the first most logical action I would take as a user (unless of course it was to correct all the duplicate entries). The first, and most likely and important thing I would want to be able to do with multiple email addresses is …. (drum roll) … EMAIL THEM! Why can’t I choose a bunch of people off this list, and then hit “Email Group” or something like that? Hotmail does it. Plain and simple. Hopefully they’re adding this, cause it just seems crazy not to have it.

Anyway, Gmail people, if by some stroke of chance you read this, thanks for the world’s greatest email service, minus those two small easily-fixed problems. Keep up the kickass work. My firstborn child, I’m naming them Google. Not really.